Returns & Refunds

Return Window
You have 30 days from the date you receive your order to request a return or exchange.

Return Conditions

  • Items must be unworn, unwashed, and in resellable condition with all original tags and packaging attached.
  • Suits/jackets must include the original hangers and suit bag — items missing these may incur a £20 restocking fee, deducted from your refund.
  • Bundle/multipack items must be returned complete, with all pieces, tags, and packaging included.
  • Underwear and items marked "Final Sale" or "Last Chance" are non-returnable (statutory rights unaffected).
  • Damaged or worn returns not pre-reported to our support team will be rejected and the return voided.

How to Start a Return
Visit [insert returns page link] and follow the steps to request a return or exchange. Include your full name and order number in the package — returns without this information can't be processed.

Return Shipping

  • You're responsible for return shipping costs and any customs/duty charges.
  • We recommend using a tracked shipping method or keeping proof of postage — we can't refund or exchange lost returns.

Refunds

  • Refunds are issued to your original payment method within 48 hours of your return arriving at our warehouse.
  • If your order was sent with free shipping, the actual delivery cost we incurred may be deducted from your refund on partial or full returns.
  • Original express/priority shipping fees are non-refundable.

Exchanges

  • Your first exchange ships free; any further exchanges will require you to cover delivery costs.
  • Exchange items must meet the same return conditions above.

International Returns
We don't currently offer free returns outside the UK. You're responsible for all return shipping costs and duties. Mark customs forms as "returned goods" to avoid unnecessary charges. Returns refused due to unpaid duties may incur a £20 restocking fee.

Faulty or Damaged Items
If an item arrives faulty, contact [insert support email] within 30 days with your order number, a description of the issue, and photos. Please don't return faulty items until our team confirms next steps. In line with UK Consumer Rights law, we'll replace proven faulty items for up to 6 months after delivery.

Out of Stock Items
If part of your order is unavailable, we'll offer a like-value replacement or refund that item and ship the rest.

Cancellations
Orders can be cancelled within 30 minutes of purchase. After that, the order enters processing and can't be cancelled.

Questions?
Contact us at [insert support email] — we're happy to help.